Increase capacity by boosting agent concurrency.
Converse with end users on their own terms.
Turn on a dime: train, customize, evolve with agility.
Our platform's natural-language understanding (NLU) stack precisely interprets similarly worded sentences that have very different meaning.
Lumin.ai builds trust with the user by picking up facts about situations, clues about goals, and conversational state.
The system can "read between the lines", identifying needs that the user may not know to express directly.
The platform integrates with a broad range of messaging channels and systems. It takes advantage of each channel's unique strengths.
Our platform can respect sophisticated customization rules about wording and behavior, freeing your agents to focus on the conversation.
Lumin.ai integrates seamlessly into your human agents' workflow. They will feel supported in what they do best.